The Customer Satisfaction standard ISO 10002 helps organizations to identify, manage and understand how successfully they deal with their customers’ complaints.

Including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. It is also intended for use by organizations of all sizes and in all sectors.

Benefits of ISO 10002

• Customer retention and loyalty
• Improve the reputation of organization
• Improvement in products and process
• Customer confidence

Leadership commitment demonstration