ISO 20000-1 in Canada
ISO 20000-1 (IT Service Management System – ITSMS)
ISO/IEC 20000-1 (ITSMS) is right for any service provider, who needs to provide assurance within the quality of the services they deliver. It’s frequently used for IT services, facilities management, and business services to assist in guaranteeing effective and resilient services in today’s dynamical service delivery surroundings.
The ISO/IEC 20000-1 standard sets forth the structural requirements for an ITSMS from service planning and service delivery to resolution and release management, along with resources and controls throughout the service lifecycle. The companion document ISO/IEC 20000-2 code of practice provides interpretive guidance and recommendations for organizations implementing the standard.
To achieve this, IT processes and IT resources must be organized in such a way that they meet the Service Level Agreements (SLA) with internal and external customers and partners. The internationally recognized ISO 20000 standard helps companies to optimize their ITSM in this respect
When implementing ITSM the subsequent 5 ITIL processes should be considered for the successful implementation of IT Service Management (ITSM):
- Service strategy Definition of a strategy for the provision of a customer-oriented IT service
- Service design Development and optimization of IT services
- Service transfer Preparation and implementation of IT services
- Service operation Ensuring the effective provision of IT services and solving problems
- Continuous service improvement Derivation of optimization measures through constant monitoring
The benefit of ISO 20000-1 in Canada
- ISO 20000 will align your IT service management with an overall business strategy and create a platform for effective business continuity management.
- Reduce risk, cut costs and generate higher profit
- Improved efficiency, reliability, and consistency of IT services
- More focused and consistent documentation processes
- Increase managerial control and responsibilities, increasing ownership
- Methods to measure and evaluate performance, processes, and practices, providing more structured opportunities for continual improvement
- ISO 20000 will help you set up transparent and optimized IT service management systems (ITSMS)
- ISO 20000 will enhance and strengthen IT management and control
- Ensure your company meets with the high demands of IT governance
Steps to Certification of your ITSMS for ISO 20000-1
| Step1:
Complete a Quote Request for ISO 20000-1 by filling our questionnaire, so that we can understand your company and requirements. We will use this information to accurately define your scope of assessment and provide you with a proposal for certification of your ITSMS. |
Step2:
Once you’ve approved your proposal for the certification of your ITSMS, we will contact you to book your assessment with an SMG Assessor. This assessment consists of two mandatory visits that form the Initial Certification Audit. Please note that you must be able to demonstrate that your IT service management system has been fully operational, has gone through the internal audit, and has been subject to a management review. |
Step 3:
Following a successful two stage audit, a certification decision is made and if positive, then certification to the required standard is issued by SMG. You will receive an electronic ISO 20000-1 certificate. Certification is valid for three years and is maintained through a program of annual surveillance audits and a recertification audit every three years. |