Customer name: Eastern Province Municipality
Country: Kingdom of Saudi Arabia
Standard: ISO-IEC 20000-1:2018
Scope: The Management System of the Information Technology Services (Network Infrastructure, Email Hosting, Software Deployment, Data Backup, Help Desk Support, Server Maintenance, Security Audits, Cloud Migration, Network Security, Software Licensing, VPN Setup, Wi-Fi Infrastructure, Mobile Device Management, IT Asset Management, Database Administration and Website Hosting services are detailed in the Service Catalogue, rev. 1.0 dated 31-Jul-24)
Certificate number: SA-10001-ITSMS
Certificate Expiry Date: 06 January 2028
Customer name: Eastern Province Municipality
Country: Kingdom of Saudi Arabia
Standard: ISO 10004:2018
Scope: Measuring and Monitoring Beneficiaries’ Satisfaction
Certificate number: SA-10000-CUSMS
Certificate Expiry Date: 17 April 2027
Customer name: Eastern Province Municipality
Country: Kingdom of Saudi Arabia
Standard: ISO 10002:2018
Scope: Beneficiaries’ Complaints Handling
Certificate number: SA-10002-QMCS
Certificate Expiry Date: 17 April 2027
Customer name: Eastern Province Municipality
Country: Kingdom of Saudi Arabia
Standard: ISO/IEC 11179
Scope: The management system implemented by the Eastern Province Municipality to addresses the semantics of data, the representation of data, and the registration of the description of that data. (based on Data registry policy dated September 9, 2023)
Certificate number: SA-10000-MDR
Certificate Expiry Date: 06 January 2028
Customer name: Eastern Province Municipality
Country: Kingdom of Saudi Arabia
Standard: ISO/IEC/IEEE 12207:2017
Scope: The System for managing the life cycle of software acquired or developed by the Eastern Province Municipality – Digital Transformation and Smart Cities Agency to meet the requirements of different business units.
Certificate number: SA-10000-SWLC
Certificate Expiry Date: 06 January 2028